Jay Peak Week 3

On Friday Jay Peak had 700 guests coming in on buses from Toronto, Canada. Our job was to help unload the buses and assist the guests to Jays shuttle buses. I was with Tom Howel, director of sercurities and parking, and we had to go to the Canadian border because 2 of the buses drivers did not follow their duty. One of the drivers bought alcohol and could not bring it passed the border because he is a commercial driver, if he had patience and waited until he was at the Jay hotel, he would be able to purchase alcohol. The other driver had a criminal record that would not allow him into the U.S. so the DMV officer at the border had to escort him to a hotel. (talk about embarrasment on that bus company). At least at Jay Peak the guests will be welcomed and treated the way they should be with no hassle or confusion.
On Saturday I worked in the Pumphouse Waterpark that holds 300,000 gallons of water. The water gets recycled and cleaned all year. Most of the day I was shadowing Jason Bays who is the lifeguard supervisor and manager. Safety is the most important part of the waterpark. The park will have about 25 lifeguards on duty scanning every single area where guests are swimming. The lifeguards must pass the training that Jay Peak does at the beginning of the season following the Ellis and Associates lifeguard program. Once they pass that training they are cleared to go and guard a specific area of the park. The lifeguard supervisors (Jason, Amanda, Scott) go around to every lifeguard making sure that everything is going ok and that they have their water bottle with them because it gets extremely hot in there and they already have had 1 lifeguard pass out on the job from dehydration this season. Jason is also handling any questions or incidents that happen with the guests. Common incidents are locker malfunctions, directions, injuries, and other general info that a customer may need. Jason also controls employee payroll and scheduling. They use a program called "When to Work" where every employee can sign in, see their hours, messages, trade shifts with other employees, and request a certain date off. If an employee wants a date off they will make it and any other employee can claim those hours, but the employee that is scheduled must work unless they make a trade. I thought the program was very cool and would make every departments life easier if they all used that program. If everyone used that program the mountain administration would have no problem checking out every departments payroll and costs. Looking forward to seeing what changes in the park and management thoughout the years because things are never 100% perfect when a new attraction is built.