Jay Peak Week 2

On Friday I was supposed to be working in guest services and food&beverage. The weather was bad and icy so we could not make it. On Saturday I was in the Tram Haus Lodge observing people check in and out of the lodge. The lodge doesn't do anything out of the way for safety, the hotel has a fire system, housekeeping, inspected elevator, and the lisence to operate that expires every November, so the inspectors have to come in yearly before the ski season kicks off to make sure everything is safetly operating.
As far as the service for our guests, the hotel provides valet parking and they have employees that will bring the luggage to their room. The employees must be patient and friendly to all of the guests even though some of them may be difficult or not in a good mood.
For sustainability, the keys for their room is also their lift ticket. The RFID cards saves them from printing out tickets and key cards. The RFID cards are also erased when the guest leaves so that the same card could be used again. Each card is about $2.00 so it would add up quickly if you had to order more every time.
The hotel managment must keep everything on file so that they have the correct information for billing and what rooms are vacant. Their is a computer system that the front desk employee can use to check what rooms are vacant or occupied. VD means "Vacant Dirty". VC means "Vacant Clean" OD means "Occuiped Dirty". The housekeepers will change VD to VC when they are finished cleaning the room. That way the front desk employee can assign a room number to a new guest coming in.