On Friday I was supposed to be working in guest services and food&beverage. The weather was bad and icy so we could not make it. On Saturday I was in the Tram Haus Lodge observing people check in and out of the lodge. The lodge doesn't do anything out of the way for safety, the hotel has a fire system, housekeeping, inspected elevator, and the lisence to operate that expires every November, so the inspectors have to come in yearly before the ski season kicks off to make sure everything is safetly operating.
As far as the service for our guests, the hotel provides valet parking and they have employees that will bring the luggage to their room. The employees must be patient and friendly to all of the guests even though some of them may be difficult or not in a good mood.
For sustainability, the keys for their room is also their lift ticket. The RFID cards saves them from printing out tickets and key cards. The RFID cards are also erased when the guest leaves so that the same card could be used again. Each card is about $2.00 so it would add up quickly if you had to order more every time.
The hotel managment must keep everything on file so that they have the correct information for billing and what rooms are vacant. Their is a computer system that the front desk employee can use to check what rooms are vacant or occupied. VD means "Vacant Dirty". VC means "Vacant Clean" OD means "Occuiped Dirty". The housekeepers will change VD to VC when they are finished cleaning the room. That way the front desk employee can assign a room number to a new guest coming in.
Sunday, January 29, 2012
Saturday, January 21, 2012
Jay Peak Week 1
On the first day we met up with Tom McGrail. He gave us our schedules and told us a good overview of what we'd be doing here. We got a quick tour around the lodges and got to see the pump house up in action. Then we boarded the tram and shredded the pow. It was nice to be riding in the trees again.
On Saturday we were put to work. The rental shop may not be everyones preffered department to work in, but its an important one. Just in that one shop people are coming in and out all throughout the day. Getting rentals, returning them, boots are not feeling right after a run, somethings breaks, attemping to get deals/discounts, and other small things that keep the employees on their feet. It gives a pretty good contribute to the resorts profit. The shop isn't a huge contribute to sustainablilty, but all of their Burton LTR equipment users a safe plastic, and they also rent and reuse.
An employee that can test skies before giving it out to every skiing customer must be certified. That makes sure every guest is safe with the proper equipment. The snowboareds have safe Burton LTR strap-in bindings, so the leases are not needed anymore. All of the employees must work as a team to get the customer all of their equipment. The cashier would hand down the form to the boot person who would find the proper size in stock and then give one boot to the customer to make sure it fits. The other boot was giving to the next employee would looked at the height and weight so that he/she could get the correct skies or board. Then they would use that boot to make sure it is properly adjusted and mounted. The employees must smile and be patient to all of our guests because most of the crowd will be beginners.
From the management side of things, Jason and Rebecca must make sure that the whole shop is running smoothly and correctly. The managers have a budget, just like every other department. The shop has to order new equipment every five years. That is the maxium amount of years they are allowed to use it. Equipment, tools, and wax for the repair shop is also part of the shops budget. They also have to take inventory of all of the equipment and file the form to make sure everyone returns the equipment.
Doing payroll for all of the employees is another task that needs to be done daily. The manager would check the punch in/out clock and make sure that the employees are doing that properly, and when to go on break. If its a slow day the manager will have to send a couple people home so that payroll doesn't get high.
The managers and employees are pretty laid back and have a great sense of humor when appropriate. I think you'll see that in many departments.
On Saturday we were put to work. The rental shop may not be everyones preffered department to work in, but its an important one. Just in that one shop people are coming in and out all throughout the day. Getting rentals, returning them, boots are not feeling right after a run, somethings breaks, attemping to get deals/discounts, and other small things that keep the employees on their feet. It gives a pretty good contribute to the resorts profit. The shop isn't a huge contribute to sustainablilty, but all of their Burton LTR equipment users a safe plastic, and they also rent and reuse.
An employee that can test skies before giving it out to every skiing customer must be certified. That makes sure every guest is safe with the proper equipment. The snowboareds have safe Burton LTR strap-in bindings, so the leases are not needed anymore. All of the employees must work as a team to get the customer all of their equipment. The cashier would hand down the form to the boot person who would find the proper size in stock and then give one boot to the customer to make sure it fits. The other boot was giving to the next employee would looked at the height and weight so that he/she could get the correct skies or board. Then they would use that boot to make sure it is properly adjusted and mounted. The employees must smile and be patient to all of our guests because most of the crowd will be beginners.
From the management side of things, Jason and Rebecca must make sure that the whole shop is running smoothly and correctly. The managers have a budget, just like every other department. The shop has to order new equipment every five years. That is the maxium amount of years they are allowed to use it. Equipment, tools, and wax for the repair shop is also part of the shops budget. They also have to take inventory of all of the equipment and file the form to make sure everyone returns the equipment.
Doing payroll for all of the employees is another task that needs to be done daily. The manager would check the punch in/out clock and make sure that the employees are doing that properly, and when to go on break. If its a slow day the manager will have to send a couple people home so that payroll doesn't get high.
The managers and employees are pretty laid back and have a great sense of humor when appropriate. I think you'll see that in many departments.
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